Responsibilities

• Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
• Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
• Participate in stakeholder discovery meetings to gather requirements and inform feature development.
• Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
• Create and maintain detailed user guides for OMS, ensuring clarity and usability.
• Develop all training materials for OMS releases, including features outside of direct ownership.
• Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.

Requirements

• 2-4 years of experience in business operations/automation, sales planning, account management or a related field.
• Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes.
• Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
• Experience with user acceptance testing and training facilitation preferred.
• Excellent written and verbal communication skills, with a strong ability to document processes and create training materials.
• Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.
• Experience with order management systems and revenue optimization solutions used in the advertising industry

Benefits

• What are some of the benefits? Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.