Advertiser Success Manager - Retail
New York City, NY (On-site)
Posted 8 hrs ago
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Job Summary
Own and grow relationships with enterprise retail and eCommerce advertisers, guiding strategic, data-driven performance programs and QBRs to drive ROAS, CPA, and AOV improvements.
- Lead strategic, data-driven partnerships with executive stakeholders
- Drive upsell and cross-sell within existing accounts
- Coordinate cross-functional efforts with Sales, Product, and Campaign Management
Job Description
Responsibilities
- Manage and grow relationships with enterprise retail and eCommerce advertisers, delivering a high-touch, consultative experience
- Serve as a strategic advisor, aligning client objectives (e.g., revenue growth, customer acquisition, efficiency) with performance strategies
- Develop and execute account plans aligned with retail KPIs such as ROAS, CPA, AOV, and conversion rate
- Leverage data and insights to identify trends in consumer behavior, seasonality, and product performance
- Drive revenue growth through upselling and cross-selling within existing accounts
- Identify opportunities tied to retail moments (e.g., peak seasons, promotions, product launches) to scale performance
- Guide clients through strategic decision-making using data-backed insights and a challenger/consultative approach
- Lead Quarterly Business Reviews (QBRs), translating performance data into clear insights and forward-looking strategies
- Build strong relationships with stakeholders, including executive-level clients
- Partner cross-functionally with Sales, Product, and Campaign Management to ensure seamless execution and alignment
Requirements
- 3–5+ years of account management experience, ideally with enterprise retail or eCommerce clients in digital advertising
- Proven track record of driving account growth through upselling and strategic account management
- Strong analytical skills with the ability to interpret data and translate insights into action
- Experience working with performance metrics such as ROAS, CPA, AOV, and conversion rate
- Excellent communication and presentation skills, both in-person and virtual
- Ability to engage and influence stakeholders at multiple levels, including executives
- Strategic thinker comfortable solving complex business challenges quickly and creatively
- Self-motivated, proactive team player with strong ownership and sense of urgency
- Strong interpersonal skills and ability to collaborate cross-functionally
- Bachelor’s degree required
Benefits
- Comprehensive healthcare
- Wellness programs
- Paid time off
- Commuter benefits
- 401k matching
- Summer Fridays
- Catered lunches
- Fully stocked kitchen
- ZogSports teams
- Happy hours
adMarketplace
adMarketplace is the leader in native search advertising for over 25 years. We deliver relevant search ads that are native to the apps, sites, and platforms consumers actively use, outside of legacy search engines. The world's largest advertisers achieve efficiency and incremental campaign results from adMarketplace's exclusive media. As a two-sided marketplace, we also serve as the leading monetisation partner for publishers on the open web. Our mission is to shape the consumer journey with relevant native search ads, and to measure media value transparently to deliver performance at scale.
