Responsibilities

• Prospective Student CRM System Management: Learn, configure, manage, and administer the prospective student CRM and related digital communications efforts, including email, SMS, and outbound calling campaigns to recruit prospective students.
• Procure, manage, and analyze prospective student databases and lists.
• Manage multiple, concurrent projects from a variety of stakeholders.
• Exhibit exceptional attention to detail and produce high-quality, effective communication campaigns in a deadline-driven environment.
• Content Creation, Delivery, and Analysis: Effectively communicate with internal and external stakeholders at various levels with a variety of backgrounds to develop and deliver relevant communication content to prospective students.
• Develop outbound communication campaigns reflecting an understanding of complex segments of prospective students for high-value research and health professions programs.
• Campaigns will reflect a knowledge of higher education workflow, knowledge and understanding of digital communications assets, and adherence to university style and communications standards.
• Perform ongoing list analysis and campaign outcomes for continuous improvement.
• Other Duties: Perform other admission services duties as assigned, such as communicating with stakeholders, answering emails, and inbound SMS messages, assisting with large on-campus events, etc.

Requirements

• Bachelor’s degree.
• Minimum 2 years administrative experience in a student-facing college or university admission or academic office (may include time as a part-time employee and/or graduate assistant) to demonstrate an understanding of higher education new student enrollment workflow in an interview setting.
• Knowledge of email & SMS marketing best practices.
• Proficiency with Microsoft Office Suite.

Preferred

• Prior experience working with communication systems and software.
• Project management experience.
• Knowledge and understanding of digital communication production.
• Sound knowledge of a CRM system from employment experience.
• Knowledge of university style and communications standards.
• Graphic design experience.

Benefits

• Healthcare Coverage
• Competitive medical, dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short-and long-term disability coverage, Long-term care coverage options, and Life insurance
• Retirement
• State retirement plan with 14% employer matching to help you plan for the future
• Paid Time Off
• Generous vacation and sick leave, in addition to 11 paid holidays each year
• Additional Benefits
• Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)