Responsibilities

• Be the main point of contact for your clients
• Send weekly performance reports with metrics, content insights, and next steps
• Run client calls and keep communication proactive, not reactive
• Track delivery against weekly and monthly video targets every single day
• Flag issues early and come with solutions, not just problems
• Coordinate creator briefs and manage content delivery timelines
• Review content quality before it goes live
• Keep creators on schedule and follow up when they fall behind
• Work with support PMs on creator builds and onboarding
• Know where every creator on your accounts stands at any given time

Requirements

• 2 to 4 years in account management, project management, or client services managing multiple clients or projects at the same time
• Ideally - You are or have been a creator yourself. You know what makes content perform, what a good hook looks like, and why some videos hit and others don\'t. That perspective changes how you manage creators and how you talk to clients about results.
• You\'ve worked in a fast environment where things change constantly and you didn\'t need everything spelled out for you to get moving.
• You\'re comfortable being the person a client relies on. You\'ve held that responsibility before and you didn\'t shy away from it.
• You learn by doing. You don\'t need a training manual for every situation. You ask smart questions, figure it out, and keep going.
• Client management experience matters more than any specific industry. If you\'ve kept clients happy while managing moving parts and tight timelines, we want to talk to you. What matters more is how you work than where you worked.

Preferred

• Ideally - You are or have been a creator yourself.