Responsibilities

• Serves as the primary operational contact — answering questions, fulfilling requests, and making sure accounts are active and performing.
• Pulls together regular performance reports for buyers — lead volume, call data, click performance, conversion rates, and any other metrics relevant to the account. Translates data into clear, actionable updates.
• Works with buyers to provide bid guidance and pricing recommendations based on performance data. Communicates ad creative changes, payout adjustments, and optimization opportunities in a timely manner.
• Assists in getting new buyers set up and integrated — coordinating with the Client Operations Manager to ensure a smooth launch from signed contract to live traffic.
• When a buyer flags a problem — a lead quality concern, a billing discrepancy, a technical issue — this person is the first line of response. Owns the follow-through until it’s resolved.
• Keeps consistent communication with assigned accounts — regular check-ins, proactive updates, and making sure buyers feel supported and valued even when nothing is wrong.
• Spots opportunities within existing accounts to expand revenue, introduce new products, or deepen the partnership.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 2+ years of experience in account management, client services, or digital marketing.
• Strong communication skills, with the ability to manage client relationships and clearly explain performance data.
• Analytical mindset with experience interpreting metrics such as lead volume, conversion rates, and campaign performance.
• Ability to translate data into actionable insights and optimization strategies.
• Understanding of digital marketing, lead generation, or performance-based advertising models.
• Experience with reporting tools, spreadsheets, or dashboards (e.g., Excel, Google Sheets).
• Problem-solving skills with the ability to quickly identify issues and drive resolutions.
• Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously.
• Attention to detail when handling account updates, pricing changes, and performance tracking.

Preferred

• Enjoy problem-solving, working with data, and building strong client relationships.

Benefits

• full healthcare package (medical, dental, vision, life)
• 401k with a company match
• catered lunch
• coffee, tea and snacks
• paid parking
• and much more