Responsibilities

• Act as the day-to-day contact for our large business clients focused on execution and project management.
• Responsible for developing, defining, scoping, and documenting project requirements, as well as implementing the project and program services both internally and with the client.
• Manages the delivery of a wide variety of project types (Reports, Project Documents, Direct Mail, and related components, etc.) in partnership with the Lead Account Manager or Director.
• Responsible for all client communications, conflict resolution, and compliance with client deliverables.
• Ensure customer issues are dealt with effectively, informing and engaging the Account Executive on any opportunities or issues that may arise.
• Provides cohesive, two-way communication between the customer and internal teams, focused on providing a high level of satisfaction for our clients’ outcomes and expectations.
• Consistently monitors, accurately identifies, and assesses scope changes and their impact on the production schedule and budget of a project.
• Prepares final billing by gathering information from internal functions.

Requirements

• 1-4 years of proven Account Management skills required to create, maintain, and enhance new or existing client relationships.
• Manage projects and programs in a professional manner with close attention to detail
• Demonstrates initiative and works well in a team environment with some direction.
• Excellent communication skills, both written and oral, with strong interpersonal and client service skills.
• Ability to handle stressful situations and deadlines under extreme pressure.
• Well organized with strong project management skills and strategic planning abilities.
• Able to be a team player through relationships, cross-training, and being able to back up other team members as needed.
• Serves as the main contact regarding workflow, processes, capacity, and timelines.
• Standard problem-solving and follow-through skills; able to work independently, lead teams.
• Highly motivated, goal-oriented, persistent, and strong negotiation skills.
• Technical competence (understand software, hardware, production equipment, etc.).
• Process-oriented and quality-minded.
• Proactively seeks opportunities to increase knowledge, skills, and abilities.

Preferred

• Knowledge of postal regulations and procedures is preferred.
• Knowledgeable in bindery, pre-press, printing, lettershop, and data processing is preferred.
• Bachelor’s degree in business, Marketing, or related area preferred