Responsibilities

• Serve as the primary point of contact for assigned brand partners
• Manage ongoing client communication, updates, and reporting
• Translate client goals into actionable sampling programs
• Proactively identify opportunities to improve performance and coverage
• Ensure high client satisfaction and retention
• Build and manage monthly and quarterly sampling calendars
• Coordinate store lists and approved locations
• Maintain accurate schedules and timelines
• Ensure all bookings align with client and retailer requirements
• Manage long-term planning and lead-time requirements

Requirements

• 3+ years in account management, field marketing, or operations
• Strong project management and organizational skills
• Excellent written and verbal communication
• High attention to detail
• Ability to manage multiple clients and timelines
• Comfortable with spreadsheets, scheduling tools, and CRM systems
• Ability to work independently and take ownership

Preferred

• Experience managing field teams or brand ambassadors
• Retail, CPG, or shopper marketing background
• Experience with Google Sheets, Airtable, or similar platforms
• Prior work with national retailers
• Familiarity with sampling and experiential marketing programs
• Highly dependable and accountable
• Calm under pressure