Account Manager, Big Sky Communications at Ruder Finn | USA

Ruder Finn

Account Manager, Big Sky Communications

USA (On-site)

Salary Not AvailableMid LevelFull time

Posted 4 months ago

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Job Summary

Drive planning and execution of customer advocacy programs for B2B tech clients.

Assist with advocacy program planning and promotion.
Must-have: experience in B2B marketing or PR, preferably with an agency background.
Standout: proven ability to produce customer stories and content for LinkedIn and newsletters.

Job Description

Responsibilities

Assist with Customer Advocacy Program planning and development as needed, including gaining insights into a client’s program challenges and opportunities
Help develop and execute on strategies to evolve client programs
Support creating program communications and process documents to promote Customer Advocacy value to client’s internal stakeholders, as well as to customers considering advocate participation
Reach out to and develop relationships with client sales teams to identify advocates for program activities
Conduct outreach to customers to qualify and assess their suitability to participate in reference activities, marketing content, media opportunities, and more
Coordinate and conduct customer interviews to uncover and capture each customer’s story
Craft story angles and work with a writer to produce high‑quality content – including customer stories, blogs, social media, slides, and more – that aligns with a client’s program strategy and key messaging. The content will highlight how the technology/ies enable our clients’ customers to address business challenges, achieve measurable technical and business ROI, better serve customers, and in some instances, improve communities.
Manage content through development, reviews and approval cycles, and publishing
Manage incoming requests from stakeholders in sales and marketing to fulfill requests for advocates to participate in marketing, PR, AR, events, and other activities
Interact regularly with client contacts to provide status updates on program activities in progress

Preferred

Prior experience working in an agency is a plus.
Successful experience in marketing or PR for B2B-focused technology companies delivering enterprise technologies.
You’ve interviewed business and technology professionals at all levels (practitioner to c-level) and combined your own research to capture and communicate relevant, relatable stories that clearly and simply convey technology benefits on company processes, employees, and ultimately on the customers and/or communities served.

Ruder Finn

Ruder Finn is one of the world’s largest independent global communications and creative agencies. Founded in 1948, Ruder Finn has defined and redefined PR for 75 years, shaping communications that move industry-defining brands, companies, and leaders from what’s now to what’s next. Ruder Finn provides clients with bold communications strategies based on a global perspective and localized market knowledge that redefine leadership, reimagine the marketplace, and rethink customer experiences. The agency is organized around five core areas of expertise—Healthcare, Technology, Commerce, Leadership and Workplace—with AI-powered creative hub RF Studio53 and tech incubator RF TechLab providing cutting-edge predictive analytics, breakthrough creative, and customer-focused digital engagement. Ruder Finn has offices across 3 continents including the U.S., Asia and Europe. Wholly owned agencies within Ruder Finn Group include: Ruder Finn Inc., RF Studio53, RF Engage, Touchdown, Peppercomm, RF Comunicad, Mantis, jacobstahl, RF Bloom. For more information visit www.ruderfinn.com.+++At Ruder Finn we value integrity and transparency in our recruitment process. We have become aware of fraudulent actors impersonating our company on platforms like Telegram and similar communication platforms, falsely claiming to conduct job interviews. We want to clarify unequivocally: We Never Charge for Job Interviews or Ask for Your Financial Information: Our recruitment process does not involve any form of payment from candidates at any stage. If you’re being asked for payment or your financial information, it is not us! All our job-related communications come exclusively from our official email addresses (ending with @ruderfinn.com). If you are contacted for an interview or a job offer and have doubts about its legitimacy, or if you have any other questions, please contact us via our official website or official LinkedIn channel.

Founded in 1948

New York, New York, USA

920 employees (158 in marketing)

www.linkedin.com/company/ruder-finn