Responsibilities

• Client Relationship Management : Building and maintaining strong, senior-level relationships, serving as the main point of contact, responsible for brand guardianship and working in true collaboration to ensure client satisfaction.
• Strategic Leadership : Developing, presenting, and implementing long-term strategic marketing plans and campaigns that align with client business objectives.
• Commercial & Financial Oversight : Managing account profitability, including forecasting, budgeting, reporting and negotiating contracts and fees. Accountable for the delivery of growth targets for key accounts.
• Team Leadership & Mentorship: Leading, inspiring, and mentoring account teams (menagers and executives) to ensure high-quality, on-time delivery. Training the team on everything from client and account management to campaign delivery.
• Client Services Development: Developing the agency’s approach to client services across paid and organic social, driving forward new business initiatives and implementing process improvement, working closely with the Senior Leadership Team.
• Business Development : Identifying and converting organic growth opportunities with existing clients, as well as participating in new business pitches.
• Creative & Strategic Direction: Collaborating with our Social, Creative and Paid teams to challenge, refine, and champion high-quality work.

Requirements

• 7+ years in a client service role - agency-side and in Social.
• Fluency in social and internet culture.
• Someone who is creative, willing to roll their sleeves up, and, like us, believes a brilliant idea can come from anyone on the team.
• Understanding of and experience working with on and off-platform social media metrics, and turning data into insights that can shape and optimize account strategies.
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships, and as importantly, the ability to train and lead a team to do this.
• Excellent account leadership skills with developed financial and commercial acumen, strategic thinking, creative judgement and team management.
• A proven track record of commercial growth across new and existing business.
• First-rate communication skills, with the ability to be articulate in person and in writing and strong presentation skills.
• The ability to manage and develop junior team members, nurturing their careers and helping them excel.
• Experience managing invoices and budget sign-off for a team.
• A highly organised individual with a keen eye for detail.
• An enthusiastic and passionate person who genuinely cares about your work and wants to do your best.

Benefits

• Enhanced maternity and paternity benefits
• Global Company Bonus Scheme
• 21 Days PTO + an additional day off for your birthday
• Flexible hours: core hours are 10am - 4pm, with people set their own times
• Work From Home: hybrid model (office 3 days, WFH 2 days)
• Equality and inclusion-focused culture