Responsibilities

• Develop and nurture client relationships and identify growth opportunities for the account.
• Lead client print and digital campaign strategies by understanding the client’s design needs and methodology.
• Solves business challenges through marketing solutions and smart, creative design
• Maintain and enhance the client’s identity by working creatively within the corporate Brand guidelines
• Manage the project management, design and production teams to identify project needs and create finished deliverables to support the businesses and marketing objectives of the client’s brand strategy.
• Responsible for maintaining creative concepts, keeping them on strategy, meaningful and visually impactful
• Create a strategy to develop high-performing teams, coach and train team members
• Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns
• Collaborating with the General Manager and Associate General Manager to develop strategy, best practices and standard operating procedures across the entire operation
• Provides production oversight to ensure technically correct, print-ready mechanicals for release

Requirements

• Bachelor's degree preferred with a minimum 5 years of relevant industry BPO work experience
• Previous experience/general understanding of client-focused solutions and account management
• Strong project management experience, and knowledge including strategic planning, sales support, product design, service application, logistics, and marketing
• Experience presenting/pitching concepts to internal clients and external customers and sourcing vendors
• Domestic and international Business Process Outsourcing (BPO) experience
• Proficient in MS Office Suite (including Word, Excel, and PowerPoint)
• Ability to work in a fast-paced environment that handles time-sensitive and secure transactions
• Must possess strong people management skills
• Ability to manage multiple projects and relationships simultaneously
• Detail-orientated and able to support a team of client service specialists
• Excellent writing skills are essential
• Strong interpersonal and communication skills including a firm and patient demeanor
• Ability to anticipate customers’ needs and match them with appropriate products and services
• Ability to lead teams & collaborate with varying internal and external clients
• Enthusiasm, aptitude, organizational skills and a willingness to learn

Preferred

• Retail, agency, or in-house corporate design experience preferred
• Experience with project management and/or soft proofing tools preferred

Benefits

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance and employer/partner discounts.