Responsibilities

• Oversee and lead all account management processes on our Healthcare team. You’ll act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, and digital campaigns more innovative, smarter, and more robust. This position involves consistent client contact and operates at a high level in all aspects of account management.
• Be Accountable and Responsible
• Provide strategic leadership for the Account Management team, including:
• Serve as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of strategies and marketing programs
• Efficiently balance the dual expectations of the agency and our clients
• Guide clients by educating them with strategy, ideas, trends, and thought leadership
• Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
• Sign off on materials for reporting to the client
• Grow business by utilizing experience to identify additional business needs and implement solutions
• Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients

Requirements

• 8-10+ years of account management/consulting experience within an advertising agency, focused on healthcare clients
• Bachelor’s degree and/or equivalent experience
• Experience working in healthcare systems
• Strong background in advertising, online experience, analytics, and strategic planning work.
• Ability to evaluate competitive communications across categories, consumer, service, cultural trends, etc.
• Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
• Advanced client management skills, especially as it relates to expanding business within existing clients
• Superior professional communication and presentation skills
• Commitment to the client, attention to detail, and strong problem-solving ability

Benefits

• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.