Responsibilities

• Develop and lead overarching account strategies aligned with clients’ business goals, ensuring programs deliver measurable ROI and target agreed-upon KPIs, while acting as a trusted partner providing expert guidance and leading strategic conversations.
• Design and lead standout luxury travel and tourism PR campaigns (e.g., crises, renovations, hotel openings) as well as activations, partnerships, and programming with strategic oversight and clear client communication while driving meaningful results and long-term brand impact.
• Demonstrate positive leadership with both clients and internal teams by providing strategic insight, industry knowledge, and clear direction.
• Oversee scopes of work and guide teams to deliver impactful work aligned with clients’ revenue and business objectives.
• Monitor team activity, budgets, and account performance to ensure work remains within scope and maintains high client satisfaction.
• Identify opportunities for additional projects or expanded scopes within destination PR that deliver value to the client while growing the account.
• Review performance metrics and time tracking reports and adjust strategy, resourcing, or priorities as needed.
• Lead conversations around contract renewals and proactively address evolving client needs or scope changes.
• Step in across initiatives—large or small—to support client success and reinforce a strong partnership and servant leadership for account teams.
• Nurture client accounts using proven strategies to drive year-over-year renewals while maintaining client attrition below 12% annually.

Requirements

• Creative and strategic thinker with a proven track record of identifying and resolving problems in a timely manner
• Able to act tactically while keeping long-term objectives in mind
• Skilled at managing time-sensitive projects, prioritizing multiple objectives, and driving initiatives to completion with minimal guidance
• Attention to detail and ability to work independently in a fast-paced environment
• Strong leadership, coaching, and management skills
• High-energy, positive self-starter willing to go above and beyond to make a difference
• Stellar client references and proven ability to maintain and grow client relationships
• Strong, established relationships with local, regional, and national media contacts
• Ability to travel for client needs as required, must have a valid passport for international travel
• Advanced proficiency in Google Suite and Microsoft Office in a Mac OS environment
• Excellent verbal and written communication skills, interpersonal skills, and organizational skills

Preferred

• International experience and a global perspective strongly preferred.
• Agency experience preferred, though exceptional in-house luxury brand experience will be considered.
• Deep cultural fluency and a sophisticated understanding of the luxury ecosystem.
• Strong network across luxury media, creators, tastemakers, premium brands, and cultural influencers.
• Proven ability to identify, negotiate, and execute meaningful partnerships, collaborations, and brand moments.

Benefits

• Competitive base salary: $100,000 - $120,000, commensurate with experience
• Commission opportunities
• Eligibility for year-end discretionary bonus
• Monthly Cell Phone Stipend
• Company-sponsored medical, dental, and vision insurance
• 401K with employer match
• Accrued PTO
• Birthday PTO
• Flexible Release Fridays
• Hotel trade with our world-class clients (complimentary stays across our entire portfolio)