Responsibilities

• Lead a book of client accounts, ensuring strategic direction and overall client satisfaction.
• Develop and execute account strategies that drive revenue growth, including identifying and leading in-account growth opportunities that align client goals and agency priorities.
• Negotiate, manage, and forecast revenue for Statements of Work (retainers and projects) and Change Orders.
• Manage and mentor a team of Senior Account Managers/Account Managers and Account Coordinators (typically, 2-4 direct reports), fostering leadership, professional development, accountability, and collaboration.
• Oversee project delivery, ensuring that all campaigns and initiatives meet deadlines, budgets, and quality standards.
• Serve as an escalation point for client issues, resolving conflicts when possible and partnering with Account Services leadership as needed.
• Manage client expectations with the ability to recognize critical issues and resolve them strategically and diplomatically.
• Collaborate closely with creative, content, strategy, media, growth marketing and public relations teams to ensure campaigns and initiatives reflect the client's objectives and agency standards.
• Monitor account performance, ensuring regular reporting and insights to clients and internal leadership.
• Champion agency processes, tools, and best practices to optimize team efficiency and client outcomes.

Requirements

• 6+ years of experience in account services or client management within a full-service or digital-focused agency (or corporate marketing team)
• 1+ years of experience managing direct reports (or equivalent formal people-management responsibility), including coaching, performance feedback, and accountability
• Proven success leading performance-driven marketing campaigns, translating insights into measurable KPI gains and retention across paid and owned channels
• Demonstrated ability to manage multiple accounts of varying size and complexity in a fast-paced environment
• Experience in developing goals and requirements, project plans, and managing budgets
• Strong leadership, mentorship, team management, and client relationship skills
• Proven experience driving in-account growth and delivering strategic marketing solutions
• Deep understanding of integrated marketing, including digital (online media, apps, websites, SEO, social media, etc) and traditional channels (PR, creative, offline media, etc.)
• Exceptional communication (oral and written), presentation, leadership, and relationship-building skills
• Proficiency with project management (agile methodology preferred), reporting, and CRM tools
• Advanced problem-solving skills and a solution-oriented approach to client and team management