Responsibilities

• Support the Client Experience Lead by serving as a primary client contact, building and maintaining trusted relationships and advocating for client needs, through a management lens, to ensure client and agency expectations are consistently met.
• Understand client business objectives and provide strategic guidance to align internal goals with client goals, identifying opportunities to add value.
• Demonstrates an ability to be a strategic connector with pattern recognition skills; able to connect the dots across client needs and/or inputs, team outputs, and agency resources, to proactively identify potential opportunities or roadblocks to build solutions or for growth potential.
• Ensure internal teams are up to date on client priorities and how this impacts the work we are doing; work with Client Experience leads to determine where we need to shift support as needed. Ensures internal teams are aligned and collectively coordinated to deliver against client and agency needs.
• Manage high-volume, complex media projects collectively.
• Proactively support and manage timelines across campaigns/ SLAs to prioritize and ensure quality control
• Collaborate across teams to deliver multiple media and media technology projects on time and within scope.
• Facilitate cross-functional integration between Media, Creative, and client teams.
• Proactively stay close to headlines (industry and client related) and coordinating across teams to ensure POVs are being developed, or competitive intel is being shared
• Ensure they are active in client meetings and helping to identify if clients are sharing new insights or challenges that Havas has an internal solution or group that could help support

Requirements

• A solid understanding of media disciplines—such as planning, investment, analytics, and ad operations—is essential.
• The role requires excellent communication, organizational, and problem solving skills, as well as the ability to manage timelines, guide and drive the performance of all teams, and adapt to shifting priorities.