Responsibilities

• Client Relationship Management
• - Serve as the primary point of contact for each client in your portfolio, the person they call, email, or Slack when something feels off
• - Conduct monthly or biweekly client calls with a clear point of view on what's working, what's not, and what comes next rather than just reading back a report
• - Write clear, direct client communications that build confidence without being overly formal or corporate
• - Deliver difficult performance conversations honestly and constructively, maintaining trust through hard months
• - Stay ahead of client questions and concerns so issues get addressed before they become a problem
• Strategic Account Oversight
• - Set and maintain the strategic direction for each account across all active paid channels
• - Build and manage a forward-looking account roadmap covering tests in the queue, budget trajectory, and upcoming seasonal moments that need planning
• - Review all reporting and deliverables before client delivery, adding context and flagging anything that doesn't tell a clear story

Requirements

• 3+ years in paid media with a meaningful portion in a client-facing or account management role
• Experience managing accounts with real budgets and real stakes, including hard performance conversations where you kept the client
• Strong written and verbal communication skills, since a lot of this work happens over email and you need to be clear, confident, and human without being stiff
• Comfortable operating independently without a lot of oversight or hand-holding
• Proactive enough that you're checking in on accounts because you already sense when a client is anxious, not because someone reminded you
• Familiar with at least two of the core platforms we work across: Google Ads, Meta Ads, LinkedIn Ads, or Microsoft Ads