Responsibilities

• Communicate directly with day-to-day client stakeholders, both in calls and over email
• Maintain first-hand fluency in both US and International workstreams, proactively flagging cross-market implications
• Review deliverables performing QA to ensure everything sent to clients levels up to the overall account strategy
• Deliver a weekly synthesized pulse to the Account Director on what moved and what's at risk relative to our KPIs and business objectives
• Serve as consistent, connective presence across all ~10 FTEs on the account, supporting deadline and priority management
• Keep documentation updated to ensure team members are able to easily reference the most up to date information
• Interact daily with both US and International workstream leads across Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management
• Report into the Account Director, maintaining a standing weekly 1:1 plus ongoing attendance in both regions' working sessions
• Exercise judgment on what rises to Account Directors attention; the standard is discernment, not comprehensiveness
• Keep Clickup, Test Plans, and Creative Schedules current without requiring the Account Director to intervene

Requirements

• Working East Coast or Central Time
• 2–4 years of experience in account management, client services, or a comparable coordination-heavy role, ideally in performance marketing or a client-services agency
• Demonstrated judgment: able to distinguish signal from noise across a high volume of cross-functional activity
• Comfortable operating across two regions/markets simultaneously without needing them separated
• Strong written synthesis skills; can compress a week of activity into what actually matters
• High trust and discretion; this role sits close to sensitive account and client dynamics

Preferred

• Prior exposure to healthcare, medical device, or another privacy-first industry
• Familiarity with paid media, organic search, or marketing measurement concepts
• Experience working directly with Salesforce or similar CRM/reporting environments

Benefits

• A passionate, joyful, values-driven company with a remote-first culture.
• An exciting, creative, and fast-paced atmosphere
• Competitive salary with semi-annual review processes
• Company-sponsored Medical, Dental and Vision coverage for the employee and their dependents
• Short Term Disability, Long Term Disability, Life Insurance and AD&D Benefits
• Access to the Company's Employee Assistance Program
• Quarterly volunteering and donation match
• $50 monthly Wellness stipend
• $1000 annual Professional Development & Education credit
• Joy Fund of $50 per month that can be spent on anything that brings joy to a Wheelhouse employee or client