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Intercom

Brand

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  • Overview
  • Salaries
  • People
  • Funding
  • Audience
  • News
  • Links
  • Insights
  • Jobs

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Company overview

We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale.Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
Founded in 2011
San Francisco, California, USA
1.9K employees (145 in marketing)
www.intercom.com
0% recommend to a friend
0% positive business outlook

People

Marketing leadership

Joanna M.
Joanna M.
Executive Assistant to Chief Marketing Officer
At the company for 7 years 7 months
Justine (Stein) Ebert
Justine (Stein) Ebert
Director of Brand Marketing
At the company for 2 years 6 months
Sarah Harf
Sarah Harf
Principal Brand Events and Sponsorships Manager
At the company for 1 year 1 month
Dan Alpers
Dan Alpers
Performance Marketing Manager
At the company for 1 year 7 months

Hiring activity

Open marketing jobs over time

11 open now

Headcount trend

Company growth over the last 12 months

Funding

Total funding

$490M

Last raise

$250M

Debt Financing, 7 days ago

Funding history

Mar 2026

Debt Financing Intercom · $250M

Sep 2025

Venture Round Intercom

Mar 2018

Series D Intercom · $125M

Apr 2016

Series C Intercom · $50M

Aug 2015

Series C Intercom · $35M

Audience

Monthly website visitors
3.7M
Month over month-14.8%
Quarter over quarter-12.9%
Top sourceDirect (74.8%)
Ad budget per month$242.5K
Average search rank49.6
Traffic source mix
Direct
74.8%
Search
19.9%

News

Intercom and dismounted soldier communication systems ordered from INVISIO
Nov 7, 2025 • Military Embedded Systems
Intercom expands to Berlin with new AI R&D Hub and 100 jobs
Oct 29, 2025 • Tech.eu
Intercom announces the latest evolution of its AI Customer Service Agent. Just getting started...
Oct 17, 2025 • Diginomica

Links

www.intercom.comLinkedInCrunchbaseX (Twitter)
Glassdoor

Loading insights...

Headcount +19.7% year over year

Jan 2014

Series B Intercom · $23M

Referral
4.4%
Paid referral
0.5%
Social
0.4%

LinkedIn followers

Follower count and growth

Total followers

180.9K

12-mo growth

+16.8%

Monthly growth

+1.9%

Salaries

Typical salary range

$123,900 – $148,028

/ yr

Median base

$171,000

Median total

$171,000

Median experience

8 years

Submissions

9

Pay by role

Brand Marketing

3 submissions

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Open positions11 open marketing positions

Intercom logo

Senior Manager of Communications

Intercom

San Francisco, CA (Hybrid)

$207K/yr - $247K/yrIn-houseFull-time
2 months ago
Intercom logo

Senior Social Media Strategist

Intercom

London, UK (Hybrid)

In-houseFull-timeSenior level
3 months ago
Intercom logo

Senior Creative Writer

Intercom

San Francisco, CA (Hybrid)

$156K/yr - $186K/yrIn-house
3 months ago
Intercom logo

Staff Creative Copywriter

Intercom

San Francisco, CA (Hybrid)

$156K/yr - $186K/yrIn-houseFull-timeSenior level10+ years exp.
3 months ago
Intercom logo

Senior Web Designer, Growth

Intercom

London, UK (Hybrid)

In-houseFull-time
3 months ago
Intercom logo

Senior Web Designer, Growth

Intercom

London, UK (Hybrid)

In-houseFull-time
3 months ago
View all 11 jobs

Intercom insights

Company and marketing-team signals from saved company data and employee profiles. Use this before you apply, interview, or negotiate.

Founded
2011
Headquarters
San Francisco, California
Employees
1001-5000
19.7% growth last 12mo
Marketing team
145
8% of company
22 saved employee profiles are linked to this company.

Company stability and risk

Shows a quick risk view from growth, funding age, and news.

Main result
Low risk
Late-stage · Growing 19.7% last 12 months · More mature · Recently funded
Trend
2022-11-28 -> 2025-12-08
Headcount (12 months)
+19.7%
Last funding round
0 months ago
Negative news (120 days)
0
Risk score0/7

Website traffic

Shows traffic size, change, and traffic sources.

Monthly website visitors
3.7M
Month over month-14.8%
Quarter over quarter-12.9%
Top sourceDirect (74.8%)
Traffic source mix
Direct
74.8%
Search
19.9%
Referral

Competitors and search

Shows competitors and key search metrics in one view.

Main result
192 competitor sites
Search traffic: 46.2K organic clicks / 7.4K paid clicks
Organic competitors
0
Paid competitors
5
Keyword change
+2,508
Ad budget per month
$242.5K
Average search rank
49.6
Paid competitors5

G2 quick view

Shows G2 rating and review trend.

Main result
9 / 5
3.2K reviews saved
Reviews month over month
—
Reviews quarter over quarter
+7.7%
Reviews year over year
—

LinkedIn followers

Shows follower count and growth.

LinkedIn followers

Follower count and growth

Total followers

180.9K

12-mo growth

+16.8%

Monthly growth

+1.9%

Job openings

Shows open jobs, growth, and role changes.

Main result
44 open jobs
Open jobs trend: —
Trend

Product Hunt

Shows Product Hunt activity.

Main result
4.4 / 5 rating
Product Hunt data
Upvotes
832
Reviews
571
Followers
3.9K
Launches
42

Gartner

Shows Gartner reviews and listed products.

Main result
188 Gartner reviews
Intercom is the complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) that will allow you to deliver the remarkable customer service you’ve spent decades striving for. Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers. Serving a global clientele, Intercom's platform is utilized to dispatch over half a billion messages every month, facilitating interactions with over 600 million active users.
Listed products
1
Reviews
188
Employee range
501 - 1,000

Marketing team size

Shows saved marketing team size.

145
8% of the company • 22 saved marketing people

First hire or larger team

Shows if this looks like one hire or a bigger team.

Looks like larger team
Based on saved marketing team size: 145.

Glassdoor ratings

Shows saved Glassdoor ratings.

Glassdoor ratings
Overall rating
0 / 5
Work-life balance
0 / 5
Culture
0 / 5
Diversity & inclusion
0 / 5
Recommend to a friend
0%
Positive business outlook
0%

Funding

Shows saved funding data.

Total funding
$490M
Last raise
Debt Financing
7 days ago
Funding details
Amount raised
$490M
Last round
Debt Financing
Last fundraise
7 days ago

News

Shows saved company news.

Intercom and dismounted soldier communication systems ordered from INVISIO
Nov 7, 2025 • Military Embedded Systems
Intercom expands to Berlin with new AI R&D Hub and 100 jobs
Oct 29, 2025 • Tech.eu
Intercom announces the latest evolution of its AI Customer Service Agent. Just getting started...
Oct 17, 2025 • Diginomica
4.4%
Paid referral
0.5%
Social
0.4%
2023-07-01 -> 2026-02-01
Open jobs growth
—
Biggest role change
—
Latest open role
Technical Support Specialist