Tele Marketing Manager
Reading, UK (On-site)
£25K/yr – £32K/yrSenior LevelPermanent
Posted 3 weeks ago
Job Summary
Lead and scale a Vicidial-powered telemarketing operation by owning lead data, campaign management, performance coaching, and team development while driving efficiency and growth across a 12–16 agent team.
- Own data quality, campaign configuration, and performance metrics.
- Develop and coach agents to build a high-performing team.
- Balance daily targets with long-term growth and process improvements.
Job Description
Responsibilities
- Loading and managing lead data within Vicidial.
- Preparing and organising data for different campaigns.
- Managing lead lists and campaign data.
- Assigning and managing data across campaigns.
- Monitoring campaign performance.
- Managing agent activity through the system.
- Monitoring call volumes, contact rates and other key metrics.
- Identifying data quality issues.
- Troubleshooting common Vicidial issues.
- Working with technical support where more complex problems arise.
Requirements
- Vicidial EXPERIENCE IS HIGHLY IMPORTANT.
- Hands-on experience using and managing Vicidial.
- Manage the day-to-day performance, management and development of our telemarketing operation.
- Experience managing a team of 12-16 agents.
Preferred
- Experience within roofing, insulation, solar, windows, doors, renewable energy, home improvements or similar industries would be highly advantageous.
- Strong Excel/Google Sheets skills would be advantageous.
Benefits
- Competitive salary.
- Performance-related bonus.
- Opportunity to build and manage a growing team.
- Career progression.
- Real responsibility and autonomy.
- A fast-paced and ambitious environment.
- The opportunity to directly influence company growth.
- Ongoing development and training.
- Recognition for exceptional performance.
Salaries
Posted range
£25K/yr – £32K/yr
Taken straight from the job posting.
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