Social Media Support Assistant

Responsibilities

• You will help provide front-line support for the University’s social media channels through monitoring, query handling and audience engagement activities. You will help ensure quality and service standards in our community engagement by responding to, or triaging, audience queries and issues and by identifying, monitoring and reporting emerging issues and discussions.

Requirements

• Current student at the University of Edinburgh and residing in the UK.
• Experience of working and responding independently, prioritising tasks on a day-to-day basis.
• IT literate, and experience of working with typical office software.
• Proven written and verbal communication skills, with ability to use plain English.
• Ability to follow guidance materials, always maintain a high level of accuracy and have a demonstrable attention to detail.
• A current University of Edinburgh student (this post is designated for the purposes of student employment; therefore, you must be a matriculated student for the duration of your employment).

Benefits

• Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page and use our reward calculator to discover the value of your pay and benefits.