Social Media & Operations Assistant

Responsibilities

• Manage and develop the company's presence across Instagram, TikTok, Facebook, and other relevant social media platforms.
• Create engaging, high-quality content, including Reels, TikTok videos, Stories, product photography, and promotional posts.
• Plan and maintain a consistent social media content calendar.
• Film, edit, and produce creative short-form videos that showcase our products, brand personality, and behind-the-scenes activities.
• Stay up to date with emerging social media trends, viral content, and platform developments.
• Generate fresh and innovative content ideas to increase brand awareness, audience engagement, and online visibility.
• Develop creative campaigns around product launches, promotions, seasonal events, and key marketing activities.
• Write engaging captions and relevant hashtags while maintaining a consistent brand tone of voice.
• Monitor and respond to social media comments, messages, and customer interactions.
• Identify opportunities for collaborations with influencers, content creators, and relevant brands.

Requirements

• Strong understanding of Instagram, TikTok, and current social media trends
• Passion for content creation, digital marketing, and brand development
• Ability to create engaging photos, videos, and short-form social media content
• Creative mindset with the confidence to suggest and execute new ideas
• Excellent attention to detail and organisational skills
• Strong written and verbal communication skills
• Ability to manage time effectively and work independently
• Positive, proactive, and flexible attitude
• Willingness to support wider business operations when required
• Creative and trend-aware: Passionate about social media and always looking for the next exciting content opportunity

Preferred

• Previous experience managing social media accounts for a business or brand
• Experience using Canva, CapCut, Adobe Creative Suite, or similar creative tools
• Strong video-editing and photography skills
• Understanding of social media analytics and content performance
• Experience with influencer marketing or digital advertising
• Familiarity with Shopify or other e-commerce platforms
• Experience creating content for retail, lifestyle, or consumer product brands

Benefits

• Casual dress
• Free parking