Responsibilities

• Content creation: plan, film, shoot and edit engaging, audience-first content, including short-form video, photography and graphics, for our social media channels, working with key stakeholders across the charity.
• Channel management: support the day-to-day running of Action for Children's social channels, including scheduling, publishing and monitoring content, in line with our procedures and key messages.
• Community management: engage with and nurture our online community, responding to comments and messages and helping maintain a positive brand sentiment online.
• Trend monitoring: keep on top of social media trends, platform updates and emerging content formats, bringing fresh ideas to the team.
• Campaign support: work with the Senior Social Media Manager and colleagues across the organisation to bring campaigns, services, policy and fundraising initiatives to life on social media.
• Influencer support: help coordinate influencer partnerships and user-generated content to amplify brand reach and engagement.
• Reporting: use analytics tools to track content and channel performance, helping the team make data-driven decisions.
• Reputation: bring any reputational issues to the immediate attention of the Senior Social Media Manager and other colleagues.
• Team collaboration: work closely with the wider social media and communications team on planning and delivery of content.

Requirements

• Qualification in social media, marketing, communications or a related field, or equivalent experience.
• Practical, hands-on skills in camera operation, video editing and graphic design, with confident use of the Adobe Creative Suite (e.g. Premiere Pro and Photoshop) to produce high-quality content in-house.
• Demonstrable experience creating engaging content for social media channels such as Facebook, Instagram, LinkedIn or TikTok.
• Experience managing or supporting the day-to-day running of organic social media channels.
• Community management experience, responding to audiences in a positive, on-brand way.
• Working knowledge of social media analytics and scheduling tools.
• Excellent written communication skills, with excellent attention to detail.
• Experience in stakeholder management
• Experience working on projects and campaigns within multidisciplinary teams to achieve shared objectives.
• Awareness of crisis communications and reputation management as they apply to social media.

Benefits

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.