Responsibilities

• planning, creating and scheduling engaging social media content across multiple platforms, ensuring alignment with wider communication plans and business priorities
• self-shooting and editing photography and video content across multiple formats to support campaign objectives
• creating compelling short-form video content for platforms including TikTok, Instagram Reels, Facebook and LinkedIn
• supporting community management by monitoring conversations, responding to audiences where appropriate and helping build meaningful relationships with customers and stakeholders
• staying up to date with emerging social media trends, platform updates and content formats, identifying opportunities to enhance performance and engagement
• developing and maintaining excellent relationships with teams across the business to uncover stories, promote key initiatives and communicate important business updates
• briefing and collaborating with our other creative teams to develop graphics, photography requirements and other visual assets
• monitoring channel performance and campaign results, producing regular reports and providing recommendations for continuous improvement
• using analytics, audience insights and sentiment monitoring to help optimise content and support strategic decision-making
• supporting the development and delivery of social media campaigns that increase brand awareness, engagement, reputation and website traffic

Requirements

• to be educated to a degree or equivalent level, preferably in marketing, communications, or a related field - but we'd still love to hear from people with lots of experience who don't have the educational background
• experience filming and editing content using mobile-first techniques
• strong copywriting and storytelling skills, with the ability to adapt tone and style for different audiences and platforms
• a strong understanding of what makes engaging content on TikTok, Instagram Reels and other short-form video platforms
• advanced knowledge of major social media platforms (Facebook, Instagram, TikTok, LinkedIn and X), including content trends, audience behaviours, platform insights and algorithms
• experience in Canva, CapCut, native platform editing tools, as well as Microsoft Office (Word, Excel, Outlook)
• strong organisational skills with the ability to manage multiple projects and deadlines
• excellent attention to detail and proofreading skills
• strong communication and relationship-building skills
• a proactive, creative and solutions-focused approach to work

Benefits

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.