Responsibilities

• Develop, curate, and execute compelling social media content across platforms such as Facebook, Twitter, Instagram, YouTube, and TikTok.
• Manage daily social media activities including scheduling posts, engaging with followers, and monitoring analytics to optimise performance.
• Collaborate with the team to align social media campaigns with overall branding and promotional strategies.
• Build and maintain positive relationships with online communities, influencers, and media outlets to enhance public relations efforts.
• Track industry trends and emerging platforms to ensure our organisation remains innovative and competitive in digital outreach.
• Respond promptly to comments, messages, and reviews in a professional manner that reflects the organisation’s voice.
• Prepare regular reports on social media metrics and campaign effectiveness for review by senior management.
• Produce graphics using platforms such as canva / adobe photoshop to use on social platforms and on website.
• Answer calls and emails from customers providing exceptional levels of customer service.
• Process orders in a efficient and precise manner.

Requirements

• Experience in social media management or digital marketing roles.
• An understanding of public relations principles and best practices in online communication.
• Excellent written communication skills with the ability to craft engaging content tailored to diverse audiences.
• Familiarity with social media management tools is desirable.
• Ability to analyse data insights and adapt strategies accordingly.
• A proactive approach with organisational skills that ensure deadlines are consistently met.

Preferred

• The role would be ideally suited to a college / university leaver with an interest in the field.

Benefits

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay