Responsibilities

• Content Production & Commercial Partnerships: Mobile-First Video Execution: Concept, film, and edit engaging, high-quality video content (Reels, TikToks, Shorts) for both organic feed growth and sponsored brand partnerships.
• Commercial Fulfilment: Work closely with the Partnerships team to fulfil client briefs and ensure all commercial video deliverables meet strict deadlines and brand standards.
• Protecting Organic Engagement: Produce trend-led, non-promotional content to maintain our target engagement rate and balance commercial output on our feeds.
• Cross-Functional Asset Hub: Act as the primary video content lead for internal teams, producing dedicated video assets to support User Experience (UX), VIP/Loyalty, SEO, and Brand Campaigns.
• End-to-End Creator Management: Source, negotiate with, and manage relationships with influencers and User-Generated Content (UGC) creators.
• Asset Pipeline: Direct external creators to ensure they deliver high-converting, on-brand video assets that can be repurposed across organic feeds, app experience, and paid ads.
• YouTube & Reddit Launch: Lead the setup, content creation, and daily running of our new YouTube and Reddit channels to capture search demand, improve AI discovery, and expand brand visibility
• Social Team Synergy: Work hand-in-hand with our Social Media Assistant on big brand campaigns, community initiatives, and high-impact BAU content.
• Paid Media Alignment: Collaborate with the Paid Media Manager to identify organic top-performers and supply high-converting UGC assets for performance ad campaigns.

Requirements

• Experience: 3–5 years of hands-on social media and content creation experience in-house or agency.
• Expert Creator & Editor: Exceptional skills in producing and editing mobile-first video (CapCut, Premiere Pro, InShot, etc.), with a sharp eye for pacing, thumb-stopping hooks, and storytelling.
• On & Off Camera: Equally comfortable presenting in front of the camera, interviewing others, or directing external creators behind the scenes.
• Influencer & UGC Savvy: Proven experience sourcing, briefing, and managing influencer partnerships and UGC pipelines.
• Platform Native: Deep understanding of Instagram, TikTok, YouTube Shorts, and Reddit cultures, trends, and algorithm mechanics.
• Commercial Mindset: Strong awareness of how organic engagement, creator content, and social storytelling support direct commercial revenue and business targets.

Benefits

• The flexibility to get that perfect work/life balance with hybrid working - especially when balancing work with family or personal commitments.
• A supportive, inclusive culture; we care about each other, our customers and our planet
• Two uninterrupted hours a week dedicated to your personal development
• Pension, with employer contributions up to 8%
• Subsidised gym membership
• Private medical insurance
• Employee Assistance Programme
• Free lunch from JustEat for Business when you’re in the office
• Regular social events
• 16 hours volunteering time per year along with donation matching