Service Engagement Manager at Newmedica | Ellesmere Port, Wirral, UK

Newmedica

Service Engagement Manager

Ellesmere Port, Wirral, UK (Unknown)

Salary Not AvailableSenior LevelPermanent

Posted 7 weeks ago

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Job Summary

Own the regional referral and private-patient growth stream by coordinating local education, events, and referrer engagement while tightly aligning with central Marketing to hit regional targets and outpace competitors on the ground.

Own referral growth and regional engagement with local referrers to drive volume and hit clinic targets.
Coordinate on-ground events, CPD sessions, and local marketing initiatives to build brand visibility and partnerships.
Serve as the close-in network between the Cheshire North Wales clinic and central Marketing for feedback, intelligence, and execution impact.

Job Description

Responsibilities

support the development and growth of new patient referrals into the service
provide exceptional customer service to our private patients
coordinate all educational and marketing initiatives
work across the Newmedica Cheshire and North Wales region to deliver the required referral numbers to achieve the expected sales targets and growth strategy for the Newmedica Cheshire Oaks clinic
build referrer engagement plans and build local relationships with referrers such as Opticians, GPs, Referral Management Centres, LOCs
work closely with all Private Medical Insurers to boost our profile and drive private sales through a variety of channels
the main conduit between the clinic and the central Marketing & Engagement functions
be the eyes and ears on the ground and have a thorough understanding of competitor activity
play a key role in the planning and organising of events such as CPD sessions, local marketing initiatives, attending optical fairs and events and much more
occasional evenings will be required to support educational and marketing activities and events

Requirements

experience within a referrals or sales generation environment
knowledge of the NHS policy landscape relating to patient referrals, particularly in the ophthalmology sector
an organised self-starter
a strong communicator who is able to overcome challenges and influence people to your point of view
friendly and engaging personality who is adept at establishing effective working relationships with a wide variety of stakeholders
experience of organising and managing promotional events
excellent organisational skills
comfortable working in a hybrid-based role with a high degree of travel around the Cheshire and North Wales
flexibility regarding travel and after-hours events
friendly, engaging and confident person who thrives in a fast-paced, target driven environment

Preferred

Benefits

25 days annual leave plus bank holidays
A company pension scheme
Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme
Free access to Headspace App
An environment where your development is supported through a range of various learning tools and courses
Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
A bright, spacious and modern working environment, built to the highest standards

Newmedica

Newmedica is one of England’s leading independent providers of NHS-funded ophthalmology services, delivering expert eyecare that helps protect and preserve sight. Working in partnership with the NHS, GPs, and local opticians, we care for over 230,000 NHS and private patients each year across 30+ locations, offering quick access to advanced treatment in modern, community-based clinics. Backed by a dedicated team of 1,200+ employees, we’re proud to deliver short wait times, outstanding outcomes, and compassionate care with 99% of patients recommending us and 100% saying they were treated with dignity and respect.We're thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we've been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best WorkplacesTM for 2025.

Founded in 2007

London, England, GBR

619 employees (13 in marketing)

www.newmedica.co.uk