Own telephone fundraising and supporter journey ownership across the lifecycle from petition to legacy, while coordinating cross-channel engagement to lift donations and income targets.

• Planning and improving supporter journeys across the full supporter lifecycle, from petition signer to donor, regular giver, upgraded supporter, campaigner and legacy prospect
• Creating clear opportunities for supporters to donate, give monthly, upgrade their support and consider leaving a gift in their Will
• Managing AWIP’s in-house telephone fundraising team, including day-to-day coordination, performance support, coaching and quality assurance
• Helping develop telephone fundraising plans, supporter segments, call scripts, donation asks, upgrade asks, reactivation journeys and follow-up activity
• Supporting the telephone fundraising team to make confident, respectful and effective fundraising asks by phone
• Working with email marketing, social media and visual media colleagues to create joined-up supporter engagement plans that drive action and income
• Helping turn petitions, emergency appeals and investigations into supporter journeys that raise funds
• Supporting campaigns that move supporters from one action to the next, including petitions, appeals, emergency updates, regular giving asks and legacy messaging
• Responding directly to supporter enquiries by email, phone and other channels
• Handling supporter complaints with professionalism, empathy and good judgement

Note: Some items from the original responsibilities are summarized to fit the main bullets limit while preserving core ownership areas.