Responsibilities

• Be the trusted day-to-day partner for clients, ensuring goals are met and expectations exceeded.
• Lead client calls with clear agendas, discussions, and actionable next steps.
• Proactively share progress, risks, and wins to keep clients informed and confident.
• Support onboarding and maintain accurate documentation, reports, and updates.
• Oversee delivery of influencer, paid media and creative campaigns, ensuring everything aligns with client objectives.
• Collaborate with Paid Media and Influencer teams to maximise impact.
• Own the creative process — briefing, quality checking, and securing client approvals.
• Step in where needed to maintain momentum, from optimisations to influencer outreach.
• Keep projects on track, supported by the Project Manager.
• Ensure campaigns are delivered on time, on budget, and to the highest standard.

Requirements

• 5+ years of experience in account management or client services, ideally within an influencer or social media heavy digital marketing agency.
• Senior exposure to paid media and influencer marketing campaigns, with a solid understanding of how these channels drive growth.
• Proven ability to manage client relationships — leading calls, handling feedback, and keeping projects moving.
• Experience writing briefs, managing creative processes, and coordinating with cross-functional teams.
• Strong organisational skills, including experience in budget management and resource tracking to keep projects on time and within scope.
• Confident communicator — both written and verbal — able to build trust with clients and internal teams.
• A proactive, solutions-focused mindset with a genuine interest in fintech, marketing, and growth.
• Strategic mindset - experience in taking client briefs, creating pitch decks, new business opportunities and overall assisting client strategy.

Benefits

• 23 days of holiday, plus birthdays and bank holidays.
• Top of the range equipment.
• Full remote working — work from home (or on the beach!).
• Continuous training and personal development across both technical and business skills.
• Regular team events across the UK.
• Deliveroo Friday — Once a month, have dinner on us!