Responsibilities

• The client relationship. You're the face of Augmentum for your accounts. Clients should genuinely enjoy your calls, and leave every one of them confident that things are under control because you're on it.
• Results. Campaigns land on time, on brief and above target. When performance dips, you spot it early and fix it before the client has to ask.
• The commercial side. You're accountable for retention, upsells and cross-sells across your accounts, and for delivering profitably within scope. You'll talk clients through performance data and future projections with confidence.
• Your people. You'll train and develop the execs in your pod into genuinely great marketers. Their growth is your job, not a side task.
• Day to day, that looks like leading client calls and comms, owning timelines and deliverables across live campaigns, tracking KPIs and reporting on ROI, flagging risks to senior management early, and coaching your execs through real campaign work.
• Do this well and you'll be the obvious next account director as we grow.

Requirements

• You're brilliant client-facing. Warm, personable and impossible not to trust, and when things get tense you're the calmest person on the call. Clients treat you as part of their team, not a supplier
• You're cracked at influencer marketing. 3+ years brand-side or agency-side, ideally both, and you understand how campaigns, creators and client expectations actually work in practice
• You love the commercial side. Retention, upsells and account growth energise you, and you want to be measured on outcomes, not tasks
• You're a natural leader. You get real satisfaction from making the people around you better, and you lead through standards and example
• You're highly organised, calm under pressure, and take visible pride in the quality of what you ship

Benefits

• A genuine seat at the table: you'll work directly with founders and senior leadership on the next phase of Augmentum's growth
• Your own pod to lead and develop
• Dedicated personal development budget for training, courses and conferences
• Fully remote with flexible hours, built around output rather than schedules