Senior Director - Marketing, Communications & Customer Engagement

Responsibilities

• Significant leadership experience within B2B marketing, communications, customer engagement, customer experience or a related commercial function.
• Proven success developing and delivering integrated omnichannel customer engagement strategies.
• Experience building and strengthening brands in complex, multi-stakeholder environments.
• Experience implementing customer segmentation, proposition, CRM and customer journey strategies.
• Proven experience leading Salesforce, marketing automation or wider digital engagement initiatives.
• Experience developing demand-generation and customer-growth programmes with measurable commercial contribution.
• Strong track record of influencing senior stakeholders and delivering through a matrix organisation.
• Experience leading teams, change and capability development.

Requirements

• Strong understanding of marketing strategy, brand management, corporate and internal communications.
• Expertise in customer engagement, customer experience, segmentation and proposition development.
• Strong knowledge of CRM, Salesforce, customer analytics and marketing automation.
• Commercial awareness with the ability to connect activity to customer and growth outcomes.
• Strong analytical, strategic planning, programme leadership and execution capability.
• Excellent written and verbal communication, influencing and stakeholder-management skills.
• Ability to translate complex customer and market insight into clear, actionable recommendations.
• Sound judgement, resilience and the ability to operate effectively across competing priorities.

Benefits

• Pension
• 25 days annual leave + Bank Holidays
• Hybrid working (2-3 days from home a week)
• HTE Me Time - block up to two hours per month in your dairy as HTE Me Time to undertake activities that support your wellbeing
• Volunteering Leave
• Cycle Scheme
• Private healthcare
• Gymflex
• Technology at home
• Private GP consultations