This role offers a competitive salary, hybrid working (London with x2 days in the office per week, Monday Mandatory and ideally Thursdays as the 2nd day), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £58,000 - £63,000 per annum

***Closing Date 2300hr Sunday 25th October 2026***

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

This role does not manage Digital Marketing Campaigns and CVs of this nature will be declined and candidates with Essential knowledge and experience in campaigning for policy and/or business change ONLY will be considered. Please ONLY apply if you have this skill.

About the role

Which? was created in 1957 to empower and inform consumers. Our founders wanted to make the average shopper in the street just as powerful as the companies they bought their goods and services from - and we've been fighting your corner ever since. Again and again, we've achieved major campaigning victories, changing the direction of governments and industries.

From lead-free paint in children's toys in the '60s, seat belts in cars in the '80s, and more recently securing major changes to tackle fraud and deceptive pricing, our campaigning has been leading the fight for consumer protection for sixty years. Now you have the chance to play a pivotal role in our success!

As Senior Campaigns Manager you will lead and manage the Campaigns team at Which?, ensuring we develop and implement high quality and effective campaign strategies that achieve substantial changes for consumers. The team sits alongside the Public Affairs and External Affairs teams to influence and engage our target audiences - politicians, officials, and businesses. You will work very closely with colleagues in our policy, communications, supporters, content, and legal teams to deliver our campaign goals, working collaboratively across teams to manage strategies to achieve change

In the last few months alone, our campaigning successes have included:

• Changing the law to better protect victims of bank transfer fraud.
• Securing commitment from the Government to help consumers better understand food prices and action from a major supermarket to provide more budget ranges in their small stores.
• Changes to eligibility for loyalty cards
• Legislation to require major online platforms, such as Facebook, Instagram, and Google, to remove harmful content, including scams and fraud, from their websites.
• A commitment from government to legislate to stop ticket touts from fleecing fans.

Key responsibilities

• Set and implement the strategic direction for the team including through clear delivery expectations and standards.
• Ensure Which?'s campaigning activity is delivered to a high-standard including through drafting and reviewing campaigns strategy, tactics and delivery.
• Be hungry to learn from other campaigning organisations and bring best practice back to the team.
• Lead a high performing team, including fostering an inclusive culture, supporting the development, engagement and performance of your team to deliver excellent results in line with our organisational objectives and requirements.
• Foster good relationships across the organisation and ensure the campaigns team works collaboratively with colleagues responsible for tactical delivery.

About you:

We're looking for someone ambitious, with a demonstrable track record in proactively delivering campaigns to achieve change in legislation, policy, and business practice. You will need an excellent understanding of the political landscape and news context to help inform our approach and identify opportunities. You will be skilled in managing a team, to help them to deliver to a high standard, and to work collaboratively with others to ensure colleagues across the whole organisation are delivering our campaign goals. You will understand how campaigns work across the wider charitable and advocacy sector and be constantly learning new campaign techniques.

The interview process for this role involves:-

• Initial screening call with hiring Manager
• Video meeting conducted with Hiring Manager + another colleague via MS Teams
• In person meeting at our London Offices with Director of Advocacy - There will be a pre-interview task as part of the process

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

#LI-Hybrid