Responsibilities

• Act as the primary day-to-day point of contact for assigned clients.
• Build strong, collaborative relationships with client stakeholders through clear communication and reliable delivery.
• Develop a solid understanding of each client’s business, objectives, growth priorities and partner ecosystem, with support from Strategy and senior leadership.
• Ensure client briefs are clear, complete and aligned to objectives before work enters delivery.
• Manage client expectations around scope, timelines, budgets and outputs.
• Organise and lead regular client status meetings and reviews.
• Operate confidently with senior client stakeholders, representing Coterie professionally and constructively challenging client thinking where appropriate to achieve the best outcomes.
• Act as a trusted and credible delivery partner, ensuring clients have confidence in both the work produced and how it is managed.
• Identify early signals of client dissatisfaction, scope creep or misalignment and address them proactively.
• Build relationships that create opportunities for repeat engagement, expanded scope and long-term strategic partnership.

Requirements

• Proven experience as a Senior Account Manager or Account Manager within an agency or consultancy environment.
• Strong client handling skills with confidence managing day-to-day stakeholder relationships.
• Strong commercial awareness and comfort working with budgets, profitability, forecasting and account growth.
• Highly organised with strong delivery and coordination skills.
• Collaborative, supportive and team-focused working style.
• Experience of, or strong interest in, partner, channel, ecosystem, technology or B2B marketing environments.
• Comfortable operating in an SME consultancy environment with increasing autonomy.
• Committed to high standards of delivery, professionalism and client service.
• Comfortable operating with senior client stakeholders and navigating complexity with confidence and professionalism.
• Commercially curious with the ability to spot, articulate and progress opportunities and risks.