Responsibilities

• Assist with monthly email campaign calendars: planning, briefing, and scheduling sends in Klaviyo
• Learn to write and QA retention copy in our style
• Build and test emails in Klaviyo (blocks and dynamic content)
• Support email flow builds in Klaviyo: welcome series, abandonment, post-purchase, winback
• Pull performance data and help prepare client reporting
• Sit in on client calls and internal strategy sessions
• Work inside our AI-assisted workflows - you’ll learn to work with automation

Requirements

• Fluent in English and strong written English
• Strong attention to detail
• You must have the right to work in the UK. We are unable to offer visa sponsorship now or in the future
• Genuine interest in e-commerce, email/CRM, or DTC brands
• Comfortable with data - you don’t need to be an analyst, but you shouldn’t fear a spreadsheet or report
• Organised and reliable in a deadline-driven environment
• Curious about AI tools and eager to learn fast

Preferred

• any Klaviyo, Mailchimp, or ESP experience
• a side project, blog, newsletter, or small shop of your own

Benefits

• Direct mentorship from a co-founder and department leads
• Klaviyo certification paid for
• Hybrid working: 3 days in our London office
• Exposure to 30+ ecommerce brands and both strategic and hands-on work from day one
• A clear path to Retention Executive and beyond