Marketing Manager (Full-time, Permanent)
International House London
London, UK (Unknown)
In-houseFull-timeMid level
16 hrs ago
RESERVATIONS AND MARKETING COORDINATOR
London, UK (On-site)
£25K/yr – £28K/yrEntry Level1+ years expFull time
Posted 3 days ago
Job Summary
Own the end-to-end guest journey from inquiry to booking, actively upsell workshops, and coordinate event details across front-of-house, kitchen, and sales activities.
- Lead conversion and inquiries management
- Upsell creative workshops and packages
- Coordinate function sheets and event details with operations teams
Job Description
Responsibilities
- Inbound Lead Conversion: Be the welcoming, professional first point of contact—handling phone, email, and website inquiries with a proactive sales focus to convert interest into bookings.
- Experience Upselling: Actively upsell creative workshops (pottery, canvas, textiles) alongside our artisan food and cocktail packages to increase party and cover spend.
- Diary & Table Management: Oversee daily reservations, party table allocations, and covers to maximize venue floor space and seating efficiency.
- DesignMyNight & Collins Systems: Manage daily operations on Collins and DesignMyNight, ensuring seamless guest bookings, deposits, and automated confirmations.
- Platform Optimisation: Keep third-party venue directories, party booking portals, and corporate marketplaces accurate, up-to-date, and optimized for incoming leads.
- B2B Corporate Support: Assist the Sales & Events Manager with local corporate outreach targeting South West London businesses, offices, and schools for team socials and private hire.
- Event Detailing: Coordinate detailed function sheets, run-of-shows, and dietary requirements with front-of-house, kitchen, and bar teams for seamless execution.
- Marketing & Content: Assist with capturing photo and video content showcasing workshops, food/cocktails, and DJ events; support local promotional flyering and campaigns.
Requirements
- Strong Well-Spoken English (Essential): Exceptional spoken English with confident, polished telephone etiquette, alongside clear, professional written business communication.
- DesignMyNight & Collins Experience (Essential): Hands-on experience operating Collins and DesignMyNight booking software (or equivalent hospitality reservation CRM).
- Commercial & Sales Drive: A proactive approach with an eye for upselling packages, maximizing guest spend, and closing reservations.
- B2B & Digital Awareness: Familiarity with venue listing platforms, social media content creation, and supporting business-to-business corporate sales.
- Experience: 1+ years in hospitality reservations, event administration, or customer-facing venue operations. A genuine interest in arts, music, and nightlife culture is highly valued.
- Organisation & Detail: Strong multi-tasking skills, structured work ethic, and the ability to handle high inquiry volumes smoothly.
Benefits
- Staff Discounts: Generous team discounts across all food, drink, and creative workshop sessions.
- Career Progression & Mentorship: Work closely with our Sales & Events Manager with clear opportunities to step up into senior events and sales management.
- Inspiring Environment: A creative, design-forward venue surrounded by art, live music, and a collaborative team.
THE PURPLE OWL
At The Purple Owl, we create bespoke training programmes for modern companies and have experience working with a range of organisations.
Salaries
Posted range
£25K/yr – £28K/yr
Taken straight from the job posting.
Marketing Team
Marketing Roles Posted (Last 30 Days)
1
Headcount Trend
Current headcount: ~1
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