Public Communications Executive

Responsibilities

• - To deal efficiently and effectively with enquiries from members of the public ensuring they receive timely and accurate information and an excellent customer experience
• - To develop expertise and knowledge on often complex issues in order to respond to enquires directly where possible, liaising with other teams where required
• - To maintain records of enquiries and produce statistical reports, continuously looking for new ways to gather insight and support continuous improvement
• - To handle conversations with vulnerable or challenging people effectively, assertively and with empathy, escalating to management or signposting to other appropriate support agencies when required
• - To work with Communications team colleagues identifying opportunities to improve online information for the public and putting forward ideas for engagement and promotion
• - Drive or contribute to project work as and when the opportunity arises

Benefits

• A hybrid working environment.
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Private medical insurance including dental and optical.
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering .