Patient Storytelling and Digital Content Intern

Responsibilities

• Conduct informal phone or Microsoft Teams interviews with patients, carers and family members
• Help people feel comfortable and supported while sharing personal experiences
• Record and transcribe interviews using digital and AI-assisted tools
• Draft patient stories, website articles and case studies in plain English
• Edit content for clarity, accessibility and emotional impact
• Identify strong quotes, awareness messages and storytelling opportunities
• Support the organisation and tagging of story content for future campaigns, media activity and fundraising
• Work with the communications team to prepare stories for publication across digital channels
• Help ensure stories are accurate, respectful and approved by participants before publication
• Support wider digital communications activity where appropriate

Requirements

• Is studying or has recently graduated in communications, journalism, marketing, PR, English, media or a related subject
• Has strong written communication skills
• Is confident speaking to people in a sensitive and professional way
• Can write in a warm, accessible and engaging style
• Is organised and able to manage multiple conversations and deadlines
• Has an interest in healthcare, charities, patient experience or storytelling
• Is comfortable using digital tools and willing to learn AI-assisted content workflows

Preferred

• Experience interviewing people
• Experience writing articles, blogs or social media content
• Experience using transcription or AI writing tools
• Knowledge of SEO or website content writing

Benefits

• Annual leave of 36 days including 8 bank holidays (for full-time staff, pro-rata for part-time staff)
• Additional discretionary annual leave between Christmas and New Year
• Pension scheme with Aviva - we will match employee contributions up to 7% of qualifying earnings
• Life Assurance (also known as death in service benefit) of four times annual salary
• Employee Assistance programme
• Cycle to work scheme
• Enhanced sick pay (as set out in our staff handbook)
• Bereavement leave of up to five days paid leave should the need unfortunately arise
• Flu jab for all employees who are ineligible to receive a free one on the NHS
• Free onsite parking at our offices in Worcester (if applicable)