Responsibilities

• Building email templates and creating customer segments in the marketing automation platform.
• Designing and implementing automated customer journeys for multiple brands and channels.
• Managing customer data, including manual uploads and exports, while ensuring data accuracy.
• Creating reports to measure campaign performance and identify areas for improvement.
• Analysing data to draw insights and support strategic decision-making for future campaigns.

Requirements

• Prior experience in email marketing, including building segments and setting up automated journeys.
• Meticulous attention to detail; you’ll be building emails and campaigns to speed and accuracy is critical
• Strong spreadsheet skills and an interest in advancing your knowledge.
• A basic understanding of customer lifecycle principles and experience in mapping customer journeys.
• Familiarity with GDPR principles (further training will be provided if needed).
• Please note we are ideally looking for candidates available to start with no more than one months notice

Preferred

• Basic working knowledge of HTML, CSS, or other coding skills
• Knowledge of CRM reporting and analytics with a proven ability to draw insights and inform campaign strategies.

Benefits

• - £32,000 - £35,000 DOE + bonus
• - 25 days' holiday (plus bank holidays), as well as an extra day after you’ve been with us for three, five and 10 years. We also have a scheme to help you buy extra holiday if you want to.
• - An extra day’s paid leave each year to volunteer for a cause close to your community or your heart.
• - Big moment day - an extra day’s paid leave for a moment that matters to you - like getting married, moving house or welcoming a new addition to the family (human or furry!)
• - Help saving for your retirement - we’ll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
• - Supportive and progressive people policies - we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression.
• - A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctor’s appointments.
• - Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
• - Wellbeing support - including a 24/7 assistance programme for you and your family.
• - Financial Wellbeing – Access Stream, our app for managing your finances, pay, rewards and benefits all in one place
• - Access to lots of discounts - including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
• - Interest-free loans - including for season tickets and technology.