Marketing & Occupier Liaison Coordinator
Birmingham, UK (On-site)
Salary Not AvailableMid LevelPermanent
Posted 3 weeks ago
Job Summary
Own occupier engagement, communications, events, and marketing activities across the Digbeth Estate, driving occupier experience and asset performance.
- Manage occupier relationships and day-to-day enquiries
- Coordinate forums, events, onboarding and engagement
- Support marketing content and communications
Job Description
Responsibilities
- Occupier Engagement & Relationship Management * Build and maintain strong relationships with occupiers across the estate.
- Act as a key point of contact for occupier engagement and day-to-day enquiries.
- Coordinate occupier forums, networking events, and engagement initiatives.
- Support occupier onboarding and induction processes.
- Support occupier retention through regular engagement and communication.
- Identify occupier feedback and escalate insights to the Asset Performance Manager.
- Marketing & Communications* Support delivery of the estate marketing and communications strategy.
- Coordinate newsletters, estate updates, and occupier communications.
- Maintain communication databases and distribution lists.
- Support creation of marketing content including digital, print, and social media.
Requirements
- Experience in marketing, communications, events, customer service, or stakeholder engagement.
- Strong communication and interpersonal skills.
- Excellent organisational and coordination ability.
- Creative mindset with attention to detail.
- Strong customer service and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Good IT skills, including Microsoft Office and digital platforms.
Preferred
- Marketing, Communications, Events, Business, or Customer Experience qualification.
- CIM qualification or marketing certification.
- Experience with CRM systems and social media tools.
- Experience in commercial property, mixed-use estates, or placemaking environments.
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Marketing Team
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