Responsibilities

• Brand & Marketing: Oversee brand refresh rollout, updating POS, guidelines and marketing collateral
• Brand & Marketing: Provide retail, online and wholesale channels with relevant brand materials
• Brand & Marketing: Lead integrated marketing campaigns across social, email, paid and brand channels
• Brand & Marketing: Establish and maintain a corporate communications calendar across the group
• Brand & Marketing: Manage Meta and Google advertising — optimising spend and creative performance
• Brand & Marketing: Drive online revenue across websites and Amazon
• Brand & Marketing: Coordinate NPD pipeline activity
• Customer Service & Experience: Manage B2B and consumer customer service queries across all brands
• Customer Service & Experience: Improve efficiency across customer service and marketing workflows
• Customer Service & Experience: Enhance engagement for B2B customers and consumers
• Customer Service & Experience: Manage Trustpilot reviews and overall customer sentiment
• PLC Communications: Manage SkinBioTherapeutics LinkedIn content and corporate communications
• PLC Communications: Support the preparation and distribution of PLC-level updates and announcements

Requirements

• 5+ years' experience in brand marketing and customer service, ideally across multiple brands
• Fluency in digital and performance marketing — paid social, CRM, influencer, SEO/website and content
• Hands-on experience with Meta Ads Manager and Google Ads
• Strong commercial acumen — able to redirect priorities and budgets across channels and brands
• Proven ability to manage multiple workstreams and lead cross-functional projects
• Excellent communication, stakeholder management and problem-solving skills
• A degree in marketing, business or a related field
• Comfortable working autonomously in a fast-paced, dynamic environment
• Bachelor's (required)
• Willingness to travel: 50% (required)
• Flexible location, with regular travel to our Newcastle head office.

Nice to Have

Benefits