Own day-to-day marketing across B2C and B2B channels, delivering campaigns and communications aligned to business objectives.

• Create and manage email marketing campaigns , including e-shots, customer journeys, segmentation and A/B testing to drive engagement and retention
• Develop and deliver digital acquisition activity across key channels, monitoring performance and identifying opportunities to improve reach, conversion and ROI
• Produce and maintain marketing materials, including social media content , design assets, presentations and website updates
• Write, review and refine customer and dealer communications to ensure clarity, consistency, tone of voice and alignment with brand, compliance and Consumer Duty requirements
• Monitor customer feedback and reviews, identifying insights and trends to enhance communications, campaigns and overall customer experience
• Collaborate with internal teams, including legal and compliance , to ensure all communications meet regulatory standards and support business needs
• Analyse campaign performance and present insights and recommendations to stakeholders , championing the voice of the customer across all communications