Marketing & Communications Assistant

Responsibilities

• ● Support the Head of Marketing and Communications with the delivery of day-to-day marketing and communications activity.
• ● Update and maintain Big Green Coach website content, including event, ticket and key customer information pages, working closely with the Digital Content Executive.
• ● Ensure website content is accurate, up to date and presented in line with BGC brand guidelines.
• ● Support the Customer Service Supervisor with customer forms, contact lists and the organisation of customer information and communications.
• ● Assist with organising and uploading customer contact data to support targeted and timely communications.
• ● Support the delivery of pre-event, event-day and post-event customer communications, ensuring customers receive clear and relevant information at the right time.
• ● Assist with creating, updating and maintaining customer communications across email, CRM and other relevant channels.
• ● Work closely with the Social Media & Communications Manager to support communications and content, including email and social activity where required.
• ● Assist with event marketing and communications activity, including coordinating information and content across internal teams and event partners.
• ● Support the wider team with customer experience improvements, ensuring communications are clear, helpful and consistent throughout the customer journey.

Requirements

• ● Proven experience creating written and digital content
• ● Excellent written and verbal communication skills
• ● Strong organisational and administrative skills
• ● Good knowledge of social media platforms
• ● Creative, organised and detail-oriented
• ● Confident using digital tools and platforms
• ● Ability to manage multiple priorities and deadlines
• ● Strong problem-solving skills
• ● Proactive, enthusiastic and eager to learn
• ● Genuine passion for marketing and communications

Preferred

• Experience with WordPress, CRM, Adobe and social media management tools is desirable

Benefits

• * Bonus scheme
• * Private Health Insurance
• * Professional development and training
• * Opportunity to attend selected festivals and events
• * Paid accommodation and travel expenses when working away from the office
• * Employee discounts
• * Regular staff socials
• * “WFH Fridays” during quieter periods