Responsibilities

• Act as the primary administrator for Salesforce Marketing Cloud, managing business units, user access, permissions, and platform security.
• Build, configure, and maintain automated customer journeys using Journey Builder and Automation Studio.
• Develop advanced audience segmentation using SQL and Data Extensions while maintaining communication preferences and suppression logic.
• Design and build responsive, personalized email templates using HTML, CSS, AMPscript, and SSJS.
• Monitor platform health, scheduled automations, imports, and SQL activities, proactively resolving issues.
• Ensure data integrity, compliance, and seamless integration between Salesforce Marketing Cloud and connected systems.
• Manage and prioritize marketing operations requests through Jira.
• Support, mentor, and provide governance for internal Salesforce Marketing Cloud users.
• Monitor platform licensing, usage, and overall operational performance.
• Collaborate with Marketing, Technology, Data teams, Salesforce Account Managers, and external implementation partners.

Requirements

• Salesforce Marketing Cloud Email Specialist certification or equivalent hands-on experience.
• Strong experience administering Salesforce Marketing Cloud.
• Proven expertise with Journey Builder, Automation Studio, Contact Builder, Email Studio, CloudPages, and Data Extensions.
• Advanced SQL skills for segmentation and audience management.
• Experience with HTML, CSS, AMPscript, and Server-Side JavaScript (SSJS).
• Strong understanding of marketing automation, customer journeys, and campaign execution.
• Experience managing data quality, integrations, and marketing operations.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication skills with the ability to collaborate across technical and business teams.
• Experience supporting and training platform users.

Preferred

• Previous experience as a Salesforce Marketing Cloud Developer or Data Engineer.
• Exposure to Salesforce Data Cloud (Data 360).
• Experience working within regulated or data-sensitive environments.
• Familiarity with GDPR and marketing compliance best practices.
• Experience working alongside Salesforce implementation partners.

Benefits

• Hybrid working model with flexibility based on team requirements.
• Opportunity to work within a collaborative, mission-driven organization.
• Exposure to enterprise-scale Salesforce Marketing Cloud projects and digital transformation initiatives.
• Work alongside experienced Salesforce specialists, technical teams, and external implementation partners.
• Opportunities for professional development and continuous learning within the Salesforce ecosystem.
• Meaningful work with tangible impact through customer engagement and digital innovation.