Responsibilities

• Acting as the main point of contact for the 170 current MarketMore clients, building strong working relationships with franchise branch stakeholders
• Onboarding new clients and guiding them through expectations and initial setup
• Keeping in regular contact to answer questions and provide monthly reporting updates across all marketing channels
• Handling day-to-day client queries with professionalism and pace
• Keeping CRM records, trackers and client files accurate, complete and up to date at all times
• Managing a busy diary across multiple accounts, prioritising effectively and never missing a deadline
• Using AI tools to help draft communications, summarise activity and speed up reporting without losing accuracy or personal touch
• Maintaining organised documentation so any colleague could pick up an account and understand its status immediately
• Translating branch goals and commercial objectives into clear marketing actions
• Working closely with internal teams to ensure everything is delivered on time and to a high standard

Requirements

• Highly organised: you manage multiple accounts at once without losing track of a single detail, and admin never slips
• Great with people: you’re confident speaking with clients and build strong working relationships quickly
• Relationship-focused: you take a genuine interest in client success and keep communication open, not just transactional
• Comfortable with tech and AI: confident using CRM systems, reporting tools and AI tools to work smarter and faster
• A clear communicator: able to explain marketing activity and results clearly to non-marketing audiences
• Commercially minded: comfortable having conversations around account growth, added value and pitching packages to prospective clients
• Ready from day one: you take ownership of your accounts and don’t need much hand-holding to get going
• Experienced: some background or knowledge across estate agency, property or account management
• It’s a Bonus If You Have Digital marketing experience - paid social, email marketing, content writing or reporting
• Hands-on experience with AI tools for drafting, summarising or reporting

Preferred

• Digital marketing experience - paid social, email marketing, content writing or reporting
• Hands-on experience with AI tools for drafting, summarising or reporting
• Familiarity with platforms such as Meta Business Suite, Google Analytics or email marketing tools
• Experience in a property or franchise environment

Benefits

• Company pension
• Life insurance
• Private medical insurance