Manager, Forward Deployed Marketing Engineers

Responsibilities

• Hire and develop the team. Recruit strong marketing practitioners, lead onboarding and coach them to become effective customer-facing builders in Profound.
• Stay hands-on with customers. Lead selected engagements alongside your team, working onsite with practitioners and building relationships with senior marketing leaders.
• Manage performance. Set account-specific goals, review usage, and coach your team on the actions needed to improve results. Distinguish delivery gaps from customer or product constraints and help resolve them.
• Set delivery standards. Establish how the team understands customer needs, recommends applications, builds in Profound, evaluates outputs and trains users. Refine the approach as you learn what works.
• Coach marketing judgment and customer leadership. Help your team assess the quality of marketing outputs, develop clear recommendations and earn trust with practitioners and executives.
• Build partner capability. Work with our partnerships team to help agencies and consultancies adopt Profound within their own teams and client services. Establish clear responsibilities on shared customer engagements.
• Coordinate account delivery. Work with Engagement Managers on account priorities and delivery, and Account Managers on commercial opportunities. Allocate your team’s time where it can have the greatest impact.
• Partner with technical teams and Product. Bring in Agent Engineering for complex builds and reliability issues. Help your team document product barriers and work with Product and Engineering to address them.
• Make successful approaches repeatable. Turn proven applications into templates, training and playbooks that customers, partners and Profound teams can use independently.

Requirements

• Marketing experience. 6+ years working in marketing or closely with marketing teams—in-house, at an agency or consultancy, or in a martech solutions or consulting role. You understand marketing priorities and can judge the quality and business value of the work. Expertise in a particular industry or marketing discipline is a plus.
• Leadership. Experience managing or formally leading practitioners, ideally in a customer-facing or consulting team. You can hire and develop strong people, set clear priorities and coach others to lead customer conversations and deliver results. You’re comfortable establishing how a new team operates while staying hands-on.
• Builder aptitude. You’re comfortable learning and applying technology to marketing problems, and helping others do the same. Experience with AI, automation or marketing platforms is a strong plus; coding isn’t required. You can assess whether your team’s work solves the customer’s problem and recognize when to bring in technical expertise.
• Product depth. You learn tools quickly and deeply, and are excited to become an expert in Profound. You’ll use that knowledge to coach your team and maintain a high standard of delivery. Profound University certification is a plus.
• Customer credibility. You earn trust with practitioners and senior marketing leaders, lead executive conversations and help your team navigate complex customer relationships. You’re comfortable working regularly on site and collaborating directly with agency and consulting partners.
• Experience as a Marketing Engineer, experience working alongside agencies or consultancies, or hands-on experience with tools like HubSpot, Marketo, Braze, Segment, or Clay is a plus.
• Python, SQL, or JavaScript is a plus, but a track record of building matters more than a CS degree.

Preferred

• Experience with AI, automation or marketing platforms is a strong plus.
• Experience with tools like HubSpot, Marketo, Braze, Segment, or Clay is a plus.
• Profound University certification is a plus.
• Python, SQL, or JavaScript is a plus.