Information and Content Officer (Support line)

Responsibilities

• Create helpful, clear and accessible resources and information for parents and carers for the support line section of the Children First website.
• Translate complex information about support and services into clear, accessible and engaging communications for families.
• Update and manage website content using the CMS, ensuring information is accurate, accessible and up to date.
• Drive forward organic social media activity promoting the support line, share new resources created for families and develop engaging multimedia content, including video.
• Support children and families to safely and appropriately share their stories, following Children First’s story‑gathering, consent and safeguarding processes at all times.
• Use insight, learning and feedback to inform continuous improvement in communications activity.

Requirements

• Previous experience in a similar communications role.
• Strong website and CMS skills.
• Strong social media skills.
• Excellent ICT skills and experience of Canva and creating video content.
• Excellent written and verbal communication skills, including the ability to write clear and engaging copy for different audiences including website and social media.
• Excellent attention to detail.
• Excellent organisational skills and ability to manage a varied workload and meet tight deadlines.
• Strong analytical skills with the ability to concisely summarise key information.
• Confident and able to form effective and credible relationships with staff at all levels.
• Awareness of current trends and developments in communications, particularly social media.

Preferred

• A professional qualification in communications is desirable but not essential. Strong listening skills with the ability to discuss and support colleagues on sensitive or complex topics.
• Experience of the voluntary sector and knowledge of current social and political issues, particularly in relation to child protection and trauma are desirable but not essential.
• Knowledge and understanding of the range of challenges facing parents and carers today is desirable but not essential.
• Awareness of current trends and developments in communications, particularly social media.

Benefits

• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace