Responsibilities

• This role leads and develops the strategic systems, data, planning frameworks, processes and governance that underpin how marketing operates.
• It will be a leading force in building the infrastructure that ensures the team have what they need to operate effectively and make good, confident decisions with more time spent delivering value.
• The role is accountable for setting up the infrastructure that powers marketing effectiveness, from data and reporting to MarTech, planning and production, while ensuring day-to-day execution is delivered through a high-performing operational team.
• Marketing Operations is a critical strategic enabler, creating the conditions for marketing to deliver measurable commercial impact, not just activity.
• Own the central marketing trading plan and processes, ensuring full visibility of activity across brands, divisions and channels
• Ensure the organisation understands what activity is running, when, and why, linked to commercial priorities
• Bring structure and visibility to a complex OEM and group campaign environment
• Define and embed the key team wide operating processes, including briefing, workflow, production and approvals
• Ensure processes are efficient, scalable and consistently adopted across teams
• Set the standards for how marketing operates at pace without compromising quality

Requirements

• Significant marketing operations experience in a complex, multi-site or multi-brand retail, automotive, or consumer business
• Strong data and analytics capability with the ability to design reporting infrastructure, interpret performance data and drive insight-led decisions
• Track record of building and improving marketing processes at scale, from briefing and campaign management to budget governance
• Experience managing agency and MarTech supplier relationships, including commercial negotiations
• Hands-on working knowledge of attribution modelling, tagging, and digital tracking
• Highly organised, commercially fluent, and able to operate in a fast-paced environment with competing priorities
• Desirable: Experience in automotive retail or adjacent sectors
• Desirable: Familiarity with DMS platforms (e.g. Keyloop/CDK) and automotive CRM environments
• Desirable: Understanding of OEM and manufacturer marketing realities
• Desirable: Experience implementing or scaling AI-driven marketing automation tools

Preferred

• Experience in automotive retail or adjacent sectors
• Familiarity with DMS platforms (e.g. Keyloop/CDK) and automotive CRM environments
• Understanding of OEM and manufacturer marketing realities
• Experience implementing or scaling AI-driven marketing automation tools

Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months\' full pay for maternity and adoption leave, and 2 weeks\' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments
• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future