Responsibilities

• Own the integrated Marketing & Communications delivery plan and operating calendar.
• Translate strategic priorities into clear timelines, responsibilities, dependencies and measurable outcomes.
• Coordinate campaigns, communications and creative projects across multiple teams.
• Manage workloads, resources and competing priorities, protecting capacity and challenging unrealistic requests.
• Lead delivery meetings, resolve blockers and escalate decisions when needed.
• Oversee the marketing helpdesk, ensuring requests are triaged, allocated and responded to within agreed service levels.
• Line-manage the Senior Communications Executive, Campaigns & Content Manager and Brand & Creative Manager.
• Set clear objectives, provide coaching and hold team members accountable for delivery.
• Consolidate campaign performance reporting and provide clear updates on progress, risks and resources.
• Manage monthly budget reconciliation, suppliers, software licences and contract renewals.

Requirements

• Proven experience leading marketing operations, integrated marketing delivery or multidisciplinary marketing teams.
• Strong project management, workflow planning and resource allocation skills.
• Experience managing people, budgets, suppliers and operational reporting.
• A practical understanding of campaigns, communications, brand and creative production.
• Confidence in managing stakeholders, setting expectations and constructively challenging priorities.
• The ability to balance business-as-usual activity with reactive requests and strategic projects.
• Experience using AI and automation tools to improve workflows and reduce repetitive tasks.
• Strong commercial awareness, organisational skills and a focus on measurable outcomes.

Preferred

• Experience in the travel industry or a recognised project management qualification would be advantageous, but neither is essential.