Responsibilities

• Own day to day trading performance of all eCommerce sales channels, delivering against sales, conversion, and revenue targets
• Define and execute a practical commercial growth plan to increase eCommerce contribution from a low base
• Reduce reliance on branded traffic by growing non branded SEO performance and improving discoverability
• Relentlessly optimise the end to end customer journey to improve conversion, basket value, and repeat purchase
• Improve online merchandising, product taxonomy, promotions, bundles, and category performance
• Use data, insight, and structured testing to drive measurable improvements
• Own website performance, platform optimisation (Shopify), payments, fraud processes, and trading reliability
• Work closely with retail, marketing, operations, finance, and customer service teams to ensure alignment
• Manage and challenge third-party agencies to ensure value and results
• Deliver clear, honest trading reports and insight to senior stakeholders

Requirements

• 5+ years’ experience in eCommerce or digital trading roles
• Proven experience building or turning around underperforming eCommerce channels
• Strong commercial mindset, you think in revenue, margin, and contribution, not vanity metrics
• Hands on experience improving conversion, merchandising, SEO, and repeat purchase
• Comfortable working from imperfect systems and improving them over time
• Strong analytical capability with experience using analytics, SEO, and CRM platforms
• Experience with Shopify (or similar platforms) preferred
• Clear understanding of GDPR, PCI, and online trading compliance
• Direct, pragmatic, and delivery focused, you fix problems rather than explain them