Responsibilities

• E-commerce, Trading & CRO
• Own the commercial performance of Pulsio’s UK and European e-commerce stores.
• Drive improvements across revenue, conversion rate, average order value and revenue per session.
• Own the CRO and experimentation roadmap across landing pages, product pages, navigation, offers and checkout.
• Identify friction throughout the customer journey and prioritise improvements based on commercial impact.
• Own online trading, merchandising, bundles, promotions and key landing pages.
• Coordinate seasonal campaigns, promotional periods and product launches.
• Identify opportunities to improve cross-sell, upsell and average order value.
• Build and manage an e-commerce roadmap focused on sustainable and profitable growth.
• Website & Customer Experience

Requirements

• Significant experience in a senior e-commerce role within a DTC or consumer brand.
• Strong experience working with Shopify Plus.
• Proven track record of improving online revenue and conversion rate.
• Strong understanding of CRO, experimentation and customer journeys.
• Good understanding of paid media economics, including ROAS, CAC and MER.
• Experience managing external paid media, CRO, email and development partners.
• Strong commercial and analytical judgement.
• Experience working collaboratively with internal Design, Brand or Creative teams.
• Ability to turn performance data and customer insight into clear actions.
• Comfortable challenging agencies and making commercially focused decisions.

Preferred

• Experience within health, fitness, wellness or consumer electronics.
• Experience using heatmaps, session recordings and customer research.
• Experience scaling a high-growth DTC business.