Veterinary Client Growth Manager
Ronda.Vet
England, UK (Remote)
In-houseFull-timeMid level2+ years exp.
3 days ago
Growth Customer Manager
UK (Hybrid)
Salary Not AvailableMid LevelFull time
Posted 6 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own the end-to-end customer journey for an early-stage AI recruitment platform, turning employer adoption into faster value and net-new advocacy through proactive engagement and structured care.
- Own customer growth: identify opportunities, engage, and convert employers without prompting.
- Build learn improve: partner with Product, Sales, and Marketing to close feedback loops and elevate the experience.
- Drive outcomes: reduce blockers, boost activation and retention, and turn users into advocates.
Job Description
- Proactively identify, engage, and convert opportunities with employer customers, without waiting to be prompted
- Support early-stage sales conversations, outreach, follow-ups, and relationship-building activity
- Help drive platform adoption, activation, and engagement across both employers and candidates
- Spot opportunities to increase customer value, improve retention, and turn users into advocates
- Own customer relationships, ensuring employers and candidates get value from Reed.ai quickly
- Act as a trusted partner to employers, helping them achieve better hiring outcomes through the platform
- Guide users through challenges, remove blockers, and resolve issues with pace and care
- Bring structure, urgency, and follow-through to every customer interaction
- Work closely with Product, Sales, and Marketing to share customer insights and improve the Reed.ai experience
- Identify what is and isn’t working across the customer journey, then take action to improve it
- Experience in recruitment, sales, customer success, account management, or another fast-paced customer-facing role
- A self-directed approach, with the confidence to take initiative and drive work forward with minimal oversight
- Strong commercial instincts and a natural willingness to pick up the phone, start conversations, and create opportunities
- Excellent written and verbal communication skills, with the ability to build trust quickly
- High energy, resilience, and comfort working in ambiguity
- Strong organisational skills and the ability to manage multiple priorities without dropping the ball
- A problem-solving mindset, with the ability to spot issues, act quickly, and keep momentum high
- Curiosity about AI, recruitment technology, and how great products create value for customers
- A genuine desire to be part of an early-stage business and help shape how it grows
- Hybrid working as standard
- 25 days annual leave plus bank holidays
- Flexible holiday scheme
- Contributory pension scheme
- Enhanced family leave benefits
- Insurance benefits including life assurance
- Quarterly performance related bonus
- Love Mondays events
- Office in a fantastic location, with countless bars, restaurants and theatres right on the doorstep
Reed.co.uk
Founded in 1995, Reed.co.uk was the first recruitment website offered by a recruitment agency in the UK.Since then, Reed.co.uk has grown to become one of the UK's leading jobs and careers sites.Jobs: Each month, more than 11 million people turn to Reed.co.uk in their search for work, making almost 100,000 applications every day. Reed.co.uk features vacancies from over 30,000 recruiters a year, including private and public sector employers and leading recruitment agencies and consultants..Courses: Every year, 11 million course seekers visit Reed Courses in search of their next learning opportunity. Reed Courses works with around 1,000 respected learning providers to advertise more than 70,000 courses on a wide range of subjects; from accounting and HR, right through to fitness and cooking. Career Advice: Hundreds of thousands of readers visit Reed.co.uk’s Career Advice site every month for expert tips and advice on CVs, cover letters, interviews, professional development and more. Our vision is simple: to connect people to a world of career opportunities onlineReed.co.uk is part of the Reed Group of companies.
Traffic Signals
Monthly Visitors
3M
Monthly Google Ads Budget
$1K
Traffic Source Mix
Search
41.9%
Direct
32.3%
Referral
6.7%
Social
4.4%
Paid
5.1%
Headcount Trend
Current headcount: ~316
Marketing Team
Marketing Team Size
19 (6% of company)
Marketing Roles Posted (Last 30 Days)
1
