Responsibilities

• Own the corporate digital communications and content strategy, in partnership with Marketing, Internal Communications, External Communications, Investor Relations and business unit communications leads
• Lead the relaunch of hiscoxgroup.com through to delivery in Q1 2027, with clear ownership, strong project management, effective user journeys and content that supports priority audiences
• Oversee the ongoing performance of the Group website, including content quality, search visibility, discoverability and readiness for AI-driven search and discovery environments
• Develop high-impact content programmes and digital activations aligned to key business moments, audience needs and Group narrative priorities
• Shape the digital presence of Hiscox’s senior leaders, including the CEO and GEC members, ensuring executive content supports corporate positioning, reputation and engagement goals
• Set global standards and governance for corporate digital communications and social media, with practical guidance for markets
• Create a clearer briefing and prioritisation model for corporate digital and content work, ensuring the right work is done for the right audiences
• Lead digital measurement, social media monitoring, media measurement and issues insight, including support for crisis advisory work where required
• Develop an executive-level communications measurement framework, working with markets to identify meaningful KPIs for GEC and Board-level reporting
• Provide content strategy and digital support for the Hiscox global intranet, The Gallery, in partnership with Internal Communications

Requirements

• Digital and content leadership experience
• Strong editorial judgement
• Deep expertise in content strategy, corporate storytelling, website management and multi-channel digital communications
• Experience delivering website transformations or complex digital programmes with clear project discipline
• Confident advising senior stakeholders, executive leaders, Investor Relations partners and business unit communications leads
• Ability to navigate competing priorities and turn complexity into clear, compelling content and practical delivery plans
• Data-driven, with the ability to turn insight into action and build measurement that informs executive decision-making
• Strong understanding of audience needs, user journeys, search, digital experience, social media monitoring and content performance
• Collaborative leader and credible business partner, with a clear understanding of how internal and external communications need to work in lockstep without blurring ownership
• Calm and decisive under pressure, with sound judgement when digital, reputational or stakeholder issues need fast escalation

Benefits

• Diversity and flexible working at Hiscox
• Hybrid working to encourage a healthy work life balance
• Flexible working model allowing control over personal work-life balance